WFTO https://benmango.co.uk/clients/wfto en WFTO Website Development and Customer Relationship Management https://benmango.co.uk/website-design/wfto-website-development-and-customer-relationship-management <span>WFTO Website Development and Customer Relationship Management</span> <div class="field field--name-field-image field--type-image field--label-hidden field--item"> <img src="https://benmango.co.uk/sites/default/files/styles/large/public/WFTO.png?itok=4coU5Juf" width="316" height="480" alt="WFTO Website Development and CRM Services" title="WFTO Website" typeof="foaf:Image" class="img-responsive" /></div> <span><span lang="" about="https://benmango.co.uk/user/1" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">ben</span></span> <span>Tue, 06/26/2018 - 10:01</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><p>WFTO is an international fair trade organisation. They work to provide a guarantee that their member organisations adhere to their fair trade principles. I have managed and developed both the WFTO website and their system for managing their members. The WFTO website is built using Drupal and they use the CiviCRM customer relationship management system to manage their members. WFTO also have an extensive members area where members can access and update their own details. WFTO also use the CRM system to record all their member interactions, produce reports, send out member emails and more. Some of the key services I have provided include:</p> <ul><li>General website development</li> <li>Website mobile optimisation</li> <li>Development of membership area</li> <li>Implementing CiviCRM</li> <li>Supporting systems for mass emailing</li> <li>Reporting services for members and contacts</li> <li>Troubleshooting</li> <li>Upgrading systems</li> <li>Consultancy to improve and streamline processes</li> <li>Training on CiviCRM and Drupal</li> </ul><p>WFTO have their head office in the Netherlands and I work for them remotely. Even though I am not based in their offices we have an excellent working relationship, communicating regularly using Skype, email and phone. </p></div> <div class="field field--name-field-website field--type-link field--label-hidden field--item"><a href="https://www.wfto.com">View Website</a></div> <div class="field field--name-field-date field--type-datetime field--label-above"> <div class="field--label">Date</div> <div class="field--item">August 2017</div> </div> <div class="field field--name-field-client field--type-entity-reference field--label-above"> <div class="field--label">Client</div> <div class="field--item">WFTO</div> </div> <div class="field field--name-field-tags field--type-entity-reference field--label-above"> <div class="field--label">Tags</div> <div class="field--items"> <div class="field--item"><a href="https://benmango.co.uk/tags/drupal" hreflang="en">Drupal</a></div> <div class="field--item"><a href="https://benmango.co.uk/tags/civicrm" hreflang="en">CiviCRM</a></div> <div class="field--item"><a href="https://benmango.co.uk/tags/crm" hreflang="en">CRM</a></div> </div> </div> Tue, 26 Jun 2018 09:01:26 +0000 ben 72 at https://benmango.co.uk World Fair Trade Organisation (WFTO) - Membership Database https://benmango.co.uk/database-design/world-fair-trade-organisation-wfto-membership-database <span>World Fair Trade Organisation (WFTO) - Membership Database</span> <span><span lang="" about="https://benmango.co.uk/user/1" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">ben</span></span> <span>Fri, 07/14/2017 - 14:18</span> <div class="field field--name-field-image field--type-image field--label-hidden field--item"> <img src="https://benmango.co.uk/sites/default/files/styles/large/public/wfto-database.png?itok=YaXsLFk6" width="480" height="311" alt="World Fair Trade Organisation - Membership Database" title="World Fair Trade Organisation - Membership Database" typeof="foaf:Image" class="img-responsive" /></div> <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><p>I project managed the creation of a membership database for WFTO in 2004. Since that time I have taken over as the database developer and maintainer. I work to add new functionality when needed as well as maintaining it up to the present date. Originally the WFTO had it's headquarters in Oxford, but a few years ago they moved to the Netherlands. I still continue to act as the maintainer working on a remote basis.</p> <p>The WFTO database is a large database with a lot of different functionality. It's key features include:</p> <ul><li>Storing details on all it's members</li> <li>Details of when membership expires and needs to be renewed</li> <li>Membership payments made and membership payments due.</li> <li>It also handles currency conversion (as WFTO is an international organisation with members from around the world).</li> <li>It performs batch invoice and reciept generation </li> <li>It holds details of any communication made with members</li> <li>It stores a directory of information which is used on the WFTO website</li> </ul></div> <div class="field field--name-field-date field--type-datetime field--label-above"> <div class="field--label">Date</div> <div class="field--item"><time datetime="2007-01-24T12:00:00Z">January 2007</time></div> </div> <div class="field field--name-field-client field--type-entity-reference field--label-above"> <div class="field--label">Client</div> <div class="field--item">WFTO</div> </div> <div class="field field--name-field-tags field--type-entity-reference field--label-above"> <div class="field--label">Tags</div> <div class="field--items"> <div class="field--item"><a href="https://benmango.co.uk/tags/membership-database" hreflang="en">Membership Database</a></div> <div class="field--item"><a href="https://benmango.co.uk/tags/microsoft-access" hreflang="en">Microsoft Access</a></div> </div> </div> Fri, 14 Jul 2017 13:18:02 +0000 ben 59 at https://benmango.co.uk